Personal Information
- Full name and contact information
- Date of birth and demographic information
- Address and billing information
- Phone number and email address
Privacy & data practices
Privacy Policy
Your privacy is important to us. This policy explains how VeroHealth collects, uses, and protects your personal information when you use our services and interact with our healthcare solutions.
A clearer view of how information is handled.
Use the navigation below to move directly to collection, usage, sharing, privacy rights, and security sections.
Effective Date: January 1, 2025
This Privacy Policy was last updated on January 1, 2025, and applies to all interactions with VeroHealth services.
Information categories
What personal data we collect
Information we collect to provide you with quality healthcare services.
Health Information
- Sleep therapy data and compliance information
- Medical conditions and comorbidities
- Equipment usage and settings data
- Prescription and physician information
Financial Information
- Insurance information and coverage details
- Payment method and billing preferences
- Transaction history and payment records
- Co-payment and deductible information
Technical Information
- Website usage data and cookies
- Device information and IP addresses
- Mobile app usage and preferences
- Communication preferences and history
Purpose of processing
How we use your personal data
The purposes for which we collect and process your information.
Healthcare Services
Provide medical equipment, monitor therapy compliance, coordinate with healthcare providers, and ensure optimal treatment outcomes.
Customer Support
Respond to inquiries, provide technical assistance, troubleshoot equipment issues, and deliver personalized patient support services.
Billing & Insurance
Process insurance claims, manage billing accounts, verify coverage, and handle payment processing for medical equipment and services.
Service Improvement
Analyze usage patterns, improve our services, develop new products, and enhance the overall patient experience through data insights.
Legal Compliance
Meet regulatory requirements, comply with healthcare laws, maintain records for auditing purposes, and fulfill legal obligations.
Communications
Send important notifications, therapy reminders, educational materials, and updates about your equipment and treatment progress.
Trusted relationships
Who we share your data with
Trusted partners and circumstances under which we share information.
Healthcare Partners
- Your Physicians: Share therapy data and compliance information with your prescribing doctors
- Sleep Centers: Coordinate care with sleep study facilities and specialists
- Healthcare Providers: Share information with authorized medical professionals involved in your care
Business Partners
- Insurance Companies: Submit claims and verify coverage for medical equipment and services
- Service Providers: Third-party vendors who help deliver our services (shipping, IT support, billing)
- Legal Authorities: When required by law, court order, or regulatory compliance
Important Note
We never sell your personal information to third parties. All data sharing is done with your consent or as required by law, and only with trusted partners who are contractually obligated to protect your privacy.
Your choices
Your privacy rights
Control over your personal information and how to exercise your rights.
Right to Access
Request a copy of the personal information we hold about you, including how it's being used and who it's shared with.
Request AccessRight to Correct
Update or correct any inaccurate or incomplete personal information we have on file for you.
Request CorrectionRight to Delete
Request deletion of your personal information, subject to legal and regulatory requirements for healthcare records.
Request DeletionRight to Opt-Out
Opt out of marketing communications, data sharing for non-essential purposes, and certain data processing activities.
Opt Out
Security safeguards
How we protect your data
Security measures and safeguards we implement to protect your information.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Control
Strict access controls ensure only authorized personnel can access your information.
Secure Storage
Data is stored in secure, HIPAA-compliant data centers with multiple backup systems.
Regular Audits
Regular security audits and compliance assessments ensure ongoing protection.
Privacy questions
Contact our privacy team.
Contact our privacy team for questions about this policy or your data rights.
Privacy support
Your privacy matters to us.
We're committed to protecting your personal information and being transparent about how we use it. If you have any questions about our privacy practices, we're here to help.