Patient Resources & Support
Getting Started with Your Therapy
Your journey to better health, comfort, and support begins with us.
Your First 30 Days
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Week 1: Initial Setup
Receive your equipment and guidance for setup—whether it’s respiratory, orthopedic, or diabetic care.
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Week 2: Getting Comfortable
Adjust to your therapy routine, and work with our team to fine-tune fit, comfort, or usage settings.
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Week 3: Monitoring & Support
Track your usage, resolve any concerns, and ensure you're benefiting from the prescribed therapy.
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Week 4: Progress Check
Evaluate your progress and explore long-term plans for continued health improvement.
Quick Start Tips
Take It Step by Step
Ease into your new routine—whether it’s with equipment, bracing, or therapy supplies.
Work with Our Specialists
Get tailored recommendations from respiratory, orthopedic, or diabetes care professionals.
Customize for Comfort
Adjust straps, settings, or support gear to suit your daily needs and comfort level.
We’re Just a Call Away
Reach out any time for support, equipment concerns, or therapy questions.
Patient Resources & Education
Comprehensive educational materials to help you understand and succeed with your therapy.
Patient Guides
Downloadable guides covering setup and troubleshooting.
Video Tutorials
Step-by-step video instructions for equipment setup and care.
Equipment Care & Maintenance
Extend the life of your medical equipment with consistent care and timely replacements.
Daily Care
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Wipe Surfaces:
Use a damp cloth to clean external surfaces of your equipment.
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Air Out Components:
Open mask, brace, or device components to allow air drying.
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Inspect for Wear:
Check for cracks, tears, or moisture buildup that may affect usage.
Weekly Care
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Deep Cleaning:
Clean masks, braces, tubing, or accessories using mild soap and warm water.
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Check Filters or Liners:
Inspect air filters or padding materials and clean or replace if necessary.
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Sanitize:
Use recommended disinfectant or vinegar solution on water chambers or reusables.
Replacement Schedule
| Masks / Braces | Every 3-6 months |
| Tubing / Connectors | Every 3 months |
| Filters / Liners | 1-3 months |
| Support Accessories | As needed |
| Water Chambers / Reusables | Every 6 months |
| Diabetes Supplies | Per manufacturer |
Insurance & Billing Support
We handle the complexities so you can focus on your health
Insurance Coverage
We work with most major insurance providers to ensure you get the coverage you deserve.
Coverage Rate
80-100%Processing Time
24-48 hoursWe Accept:
Billing Services
Our dedicated billing team handles all insurance communications and paperwork.
- Prior Authorization: We handle all pre-approval requirements
- Claims Processing: Direct billing to your insurance provider
- Payment Plans: Flexible options for out-of-pocket costs
- 24/7 Support: Billing questions answered promptly
Patient Support Services
Comprehensive support whenever you need it
24/7 Support
Round-the-clock technical support for urgent issues and questions.
Phone: 1-855-316-3506
Email: info@verohealth.com
Equipment Replacement
Fast replacement service for damaged or malfunctioning equipment.
Same Day: Emergency replacements
Next Day: Standard replacements
Travel Support
Travel-friendly equipment and guidance for therapy on the go.
Travel CPAP: Portable options
Travel Kit: Essential accessories
Patient Portal
Secure online access to your therapy data, orders, and appointments.
Success Stories & Testimonials
Real patients sharing their journey to better health
PATRICK NOLAN.
CPAP User for 2 years
"I was skeptical at first, but the support team made the transition so easy. Now I wake up refreshed every morning and my wife says I don't snore anymore!"
JOEL TEN
CPAP User for 6 months
"The difference in my energy levels is incredible. I used to fall asleep at my desk, but now I'm alert and productive all day. Thank you VeroHealth!"
CYNTHIA ORR
CPAP User for 3 years
"My blood pressure has improved significantly since starting CPAP therapy. My doctor is amazed at the results. The investment in my health was worth every penny."
Quick Access Tools
Everything you need to manage your therapy—right at your fingertips.
Upload Prescription
Securely upload your sleep study results and prescription.
Reorder PAP Supplies
Easily reorder masks, filters, and accessories.
Contact Support
Need help? Get in touch with our support team.
Frequently Asked Questions
Quick answers to common patient questions
Most patients adapt to therapy within 2-4 weeks. The adjustment period varies by individual, but our support team provides guidance throughout your journey.
- Week 1: Focus on getting comfortable with the device or equipment
- Week 2-3: Gradually increase usage hours
- Week 4+: Full day or night usage becomes routine
Remember, consistency is key. Even if it feels uncomfortable initially, stick with it and contact our support team for assistance.
Proper fit is crucial for effective therapy. If your device doesn't fit well:
Contact us immediately for:
- Free refitting appointment
- Alternative style recommendations
- Size adjustments or exchanges
- Professional fitting guidance
We offer a 30-day mask exchange program to ensure you find the perfect fit for your comfort and therapy success.
Absolutely! machines are considered medical devices and can be taken on airplanes as carry-on items.
Air Travel
- Carry-on allowed (doesn't count toward limit)
- Bring prescription letter
- Consider travel-size machine
Road Travel
- Battery packs for camping
- Portable travel cases
Your Therapy Partner
From equipment setup to ongoing support, we’re here to help you succeed with your therapy.